Remarkable customer satisfaction for Belharra Numérique in 2023!

2023 customer satisfaction survey: a score of 4.4/5 for Belharra Numérique!

Each year, Belharra Numérique undertakes to take into consideration the opinions of its customers regarding the services offered and the experience they have.

The objective of our survey is simple, to listen to our customers, analyze their responses and implement the necessary actions over the following year to continually improve our services as a service integrator.

We would like to thank our customers again for their valuable participation.

Results of the 2023 satisfaction survey

Overall Satisfaction

This year, Belharra Numérique obtained a score of 4.4/5 regarding the quality of the services provided (+0.2 points compared to 2022).

9 3% of customers surveyed gave us a rating greater than or equal to 4/5.

Ultimately, 9 out of 10 clients recommend the services of Belharra Numérique for their digital transformation project (GED, activity management, etc.)

Belharra Numérique, recognized for its multidisciplinarity

The specific skills of our teams allow us to establish our technical expertise in multiple areas. Our customers identify us on:

Optimization of activity management 10%
Modernizing existing applications 31%
Service integration, middleware 26%
Support (maintenance and support) 32%

From the point of view of our customers, commitment (39%) and sharing (44%) are our two strong values. Social and environmental responsibility, as well as innovation, are cited in 8% of cases.

Customer ROI

Following the projects and solutions deployed, 55% of our clients identified a gain in productivity and 36% noticed better inter-department communication . The remaining 9% saw other types of ROI.

Responsible Digital

Following our labeling in 2023 and in continuation of our commitment, the “responsible digital” theme of our satisfaction survey was once again integrated this year.

We have noticed a great deal of awareness among our customers on this subject.

33% measure the digital impact within their IT department (compared to 30% in 2022).
77% of them say that a company with the Responsible Digital label has a competitive advantage (compared to 71% in 2022).
Between two projects with equal financial profitability, 90% of our clients will choose the one with a beneficial impact on the environment (compared to 36% in 2022).

Conclusion

In 2023, Belharra Numérique was able to take into consideration the feedback received in 2022 in order to increase the quality of its services by meeting the expectations and needs that had been expressed by its customers. In 2024 , the course of action will remain the same in order to obtain even higher customer satisfaction!